|1||How to purchase Handep’s products?||You can purchase our products both online and offline For online purchase, simply go to our IG account or third-party e-commerce platofrms (Etsy and TokoPedia).|
|2||How to become Handep’s business partner?||We do several types of partnership
|3||How are our products made?||Our products are hand crafted using Dayak weaving technique (Learn more; link to 8 facts about Handep article)|
|4||What are our products made of?||Our eco-fashion products are made of 80% rattan (natural fibre) and 20% additional materials such as fabric, and faux leather. (Learn more; link to 8 facts about Handep article)|
|5||Where can I get Handep products offline?||We have some consignment or partner stores in Kalimantan and Bali. Here is the list of our partner stores:
|6||Domestic shipping?||We do nation-wide shipping using the following shipment companies:
|7||International shipping?||We do worldwide shipping using the following services:
|8||Defect product? How if the product I purchased is defect?||Q: I have purchased Handep products but it is broken now. What should I do? Can you repair it?
A: Oh noo!! Even though we believe in the durability of our products, but errors or mistakes do happen. If you found any damages on our products within 30 days after your purchase, please contact us, tell us how you found the damages and attach your purchase receipt.
We will give you 2 options: 1) You can send us the product for us to be repaired, we will cover the delivery cost. 2) You can ask for a refund, but we will still need you to send us the defect products. We will cover the delivery cost. 3) If you accidentally damaged our products, you can send the items to us for repairment. You will need to cover the delivery cost.
|9||Why does Handep claim to use fair trade principle and give back to the community?||
|10||Does Handep have any certificates on quality, environment, etc?||We do not have one at the moment, but we self-regulate our operations to ensure compliance with sustainability principles. For example: